If BPM is a must-have technology, why do some firms fail in their implementation of BPM? As reflected in this article, in such cases, it is again the case of the cart leading the horse. Do not let BPM technology drive the cause. Also avoid staff cut-back as BPM justifications. Lastly all BPM suites are not created equal - do not overlook the importance of the need to have human-to-human features.  Read more...